RESERVATION POLICIES:
Rates listed on these page are exclusively valid for the inquiry date and subject to change and will only be honored as shown on the website if the service requested is confirmed by means of charge to your credit card and you receive a confirmation number.
Upon making a reservation it becomes necessary for you to give your authorization, written and/or verbal, to run the corresponding charge on your credit card and by this you declare to have full knowledge of our Reservation and Payment Policies, Disclaimer and Cancellation Policies. All reservations are subject to availability existing at the moment of your request. No confirmation can be issued until full payment for the requested service has been made. In some cases (which are duly marked for you to easily identify them before filling out contact information and credit card number fields) it will be necessary to check availability directly with the hotel or ground operator before a confirmation can be issued to you. Please note that this verification and confirmation process may take up to, and never more than, 24 hours. Many resorts and hotels in Cabo offer early bird booking specials which provide a short booking window at a highly discounted rate. The resorts can, at their discretion, without prior warning discontinue these rates based upon occupancy. Unless a booking is confirmed with a credit card charge, the rate can not be honored or guaranteed.
Should a change to a confirmed reservation be needed, please contact Delfin Hotels & Resorts, Inc., via phone (800) 24-5104 or email cabohotels@aol.com and have your reservation and/or confirmation number handy. We strongly suggest reading the CANCELLATION POLICIES section hereinafter. Any changes are subject to availability and rate adjustments when necessary. Our CANCELLATION POLICIES are applicable at all times without exception.
PAYMENT POLICIES:
The amount corresponding to your reservation will be immediately charged to your credit card, provided it has a confirmed reservation status. Please bear in mind that your credit card billing statement will show DELFIN HOTELS & RESORTS, INC., as the companyresponsible for the charge,.
VISA, MASTERCARD and DISCOVER cards are welcomed. We will be glad to accept your wire transfer as an alternative form of payment or for advance bookings a personal check will be accepted. Please contact one of our Travel Consultants for further details.
The currency in which service rates are quoted on the website are in US dollars.
DISCLAIMER: www.cabohotels.com works as a middle-agent between the client and the operator of services listed on the website. As such, www.cabohotels.com creates the necessary commercial connections in compliance with its own service and quality standards to provide services such as, but not limited to, hotel accommodations, ground transportation and other travel activities. Only the most reputable suppliers are selected for this purpose. However www.cabohotels.com or Delfin Hotels & Resorts, Inc., cannot be held liable for their acts, omission, wrongdoing or other. Travel services are subject to the conditions set by those suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. Delfin Hotels & Resorts, Inc., acts only in its role of agent for the client or for the supplier of the goods and services rendered and as such, does not keep any legal authority or control over the operator’s Personnel, assets, operation and/or property.
Delfin Hotels & Resorts, Inc., declares that,
(a) Photographic material published on its website is intended to render a general depiction of the service in question and by no means can be guaranteed that the service will be supplied exactly as depicted.
(b) Star ratings assigned to hotel accommodations and services are based on Delfin Hotels & Resorts Inc.,'s own standards and quality criteria and may not necessarily match rating criteria used elsewhere.
(c) Travel services descriptions are regularly updated for a depiction of the product as close to reality as possible. However, Delfin Hotels & Resorts, Inc., cannot be held accountable for variations occurring upon your arrival at the resort.
(d) Delfin Hotels & Resorts, Inc., will reserve the right to deny the supply of a service to any client at any time based upon company criteria.
e) Any claim or comments that the client should present about the services received must be submitted in writing within a period of time no longer than 14 (fourteen) days from travel’s end date. Delfin Hotels & Resorts, Inc., dba, Mexico Magico will not assume liability for any claims, costs or expenses arising from personal injuries to the client or third parties, or caused by accidents, fatalities, loss or damage to personal property, lack of enjoyment or claims over emotional and mental states such as upset, disappointment, anguish, distress or frustration, or any other damage, whether physical, mental or emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than Delfin Hotels & Resorts Inc., it's subsidiaries or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine, Government actions, Acts of God, weather or any other circumstance beyond direct control of Delfin Hotels & Resorts, Inc.
(c) The client’s failure to obtain the required travel documentation such as, but not limited to, passport, visas and certificates, in which case no refund will be granted.
(d) The client’s failure to comply with travel instructions such as, but not limited to, flight schedules, hotel check-in and check-out dates and times, and voucher redemption policies.
(e) Changes to, or cancellation of, the travel services offered, notwithstanding the reason. Delfin Hotels & Resorts, Inc.,reserves the right to cancel or change the travel services at its discretion, but will try to substitute them with comparable services. If a reservation must be completely canceled, Delfin Hotels & Resorts, Inc.,'s liability will be limited to a refund of all monies paid to Delfin Hotels.
(f) A full refund will not be granted by Delfin Hotels & Resorts, Inc., in situations when a service must be interrupted, postponed or cancelled for reasons beyond its control (acts of God such as bad weather -including hurricanes- , earthquakes or war, acts of terrorism or else), circumstances under which Delfin Hotels is not allowed to obtain full refund from service operators in view of specific contract terms. In order to cover book-keeping and administration services, Delfin Hotels & Resorts, Inc., will be thus entitled to up to a 10% retention upon the total amount paid by the client for his/her reservation.
CANCELLATION POLICIES:
All cancellation requests must be addressed in writing via email to Cabohotels@aol.com or called in to (800) 524-5104 to secure a cancellation number. t
At the time of booking, specific cancellation policies by the hotel to which you are requesting will automatically be advised. The following are general cancellation policies which are applicable for most of our listed hotels.
- Cancellation requests made 15 (fifteen) or more days prior to confirmed arrival date are subject to a penalization of 10% on the total paid for the reservation.
- Cancellation requests made no more than 14 (fourteen) days and no less than 3 (three) days prior to the confirmed arrival date are subject to a penalization equal to the price of 2 (two) nights.
- Cancellation requests within 2 (two) days to the confirmed arrival date or a “no-show” are 100% non refundable. No refunds will be granted either for unused portions of the reservation due to an early departure.
- Different cancellation policies for reservations made for Christmas, New Year and Easter may apply. Please contact one of our Travel Consultants for further details.
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